Returns & Exchanges
At Lifting Equipment Store, we prioritize your satisfaction and safety by offering a straightforward returns process for all unused and standard-specification equipment. If your purchase does not meet your requirements, you can initiate a return within 30 days of delivery.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Securely
Place the item in its original packaging, ensuring all manuals, certificates, and accessories are included to avoid restocking fees.
Label and Ship
Clearly mark the exterior of the package with your RMA number and ship the item via a tracked courier service to our central warehouse.
Inspection and Refund
Once our technicians verify the equipment's condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing